Business executives and employees deal with hundreds of complaints on a daily basis — complaining coworkers, complaining customers.

Learning Objectives:

• What’s wrong with complaining? (Chronic complaining’s destructive effects on health, relationships, and success)
• What is (and isn’t) a complaint? (This will surprise and shock you )

• The 5 reasons people complain (Remembered by the acronym G.R.I.P.E.)
• How to get other people, and ourselves to stop complaining (Yes, it’s possible)
• Positive leadership in a negative world (Building the best business you can with the resources you have)

Everyone will leave inspired, mindful of their own complaints, and motivated to approach complaining customers and co-workers with new, simple and effective strategies.